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Refund Policy


As each candle is hand poured into a unique sea shell, none of it is identical. With this, it is common and expected to see bubbles or light colour changes. That proves that the soy wax we use is 100% natural and organic. These minor imperfection wont, in any way, affect the quality or burning time of our candles.

Each candle is shaped differently due to the many different and unique shell shapes and can lay tilted on a flat surface, therefore wax spillage is expected. 

To lit your candles place them on a tray to avoid unwanted spillage of wax. Once the wax cools down, you can easily pick it up from any surface without damaging it. 

Returns & Refunds

Due to the nature of our product, we do not accept any returns or exchanges but you can always contact us for any return questions.

Damages and Issues 

You can contact us within the first 72h if you received a wrong item or if your item(s) came faulty or damaged. You must provide full description and photographic proof to contact.dioce@gmail.com to be eligible for a refund.